The Role of Human Resource Department in the Employee Recruitment Process: A Case Study of Co-operative Bank of Kenya


The function of recruitment is a fundamental one in every organization. Every organization today is in competition for its most essential resource, namely qualified and knowledgeable people. The recruitment function of human resource department in an organization can lead either to the success or failure of an organization. The main purpose of this study was to find out the role of the human resource department in the recruitment process with reference to the Co-operative Bank of Kenya. The study was guided by the following research questions: What are the roles of Human Resource Department in employee recruitment in Co-operative Bank? What challenges does Human Resource Department in Co-operative Bank face? What can be done to solve the challenges facing human resource department in Cooperative Bank? The study used the case study design, which involved a close examination of the role of Human Resource Department in the recruitment process in Co-operative Bank. Purposive sampling procedure was used to arrive at thirty-two (n=32) Human Resource Staff members and one (1) chief manager. The instruments used were questionnaire and interview guide. The questionnaire was administered to the staff in the Human Resource Department while the interview guide was conducted with the chief manager, human resources. Descriptive analysis was used to analyze the collected data. The study used SPSS (Statistical Package for Social Sciences) version 10.0 for windows to process the collected data. Descriptive statistics such as frequencies and percentages were used to summarize the data. From the analysis, the study found the following: i) the main general roles of Human Resource Department in Co-operative bank were performance management, staff development and staff compensation ii) liaising with the recruiters was the least general role of the department, iii) the major challenges facing HR department in the bank was finding the best possible people who can fit within the organization culture, failure to attain loyal employees and keeping the best people in the organization. The study recommended that the Cooperative Bank management to focus more on employee training and development needs. This should be done with an aim of improving the potentials of those working in the Human Resource Department in order to keep up with fast changing trends in the recruitment process.


Abstract Info

Author: Brendan Wariaula

Course / Degree: Bachelor of Commerce

Institution: Catholic University of Eastern Africa, The

Journal: Journal of Research Abstracts – JRA

Year: 2009



Wariaula, B. (2009). The Role of Human Resource Department in the Employee Recruitment Process: A Case Study of Co-operative Bank of Kenya. Journal of Research Abstracts – JRA, Volume 3, 2009.


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